Italo Limited – Cookies Policy

1. What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.

Cookies can be either:

• Session Cookies: These are temporary cookies that are erased when you close your browser.
• Persistent Cookies: These cookies remain on your device for a set period of time, or until you manually delete them.

Cookies can also be categorized by who sets them:

• First-Party Cookies: These cookies are set by the website you are visiting directly.
• Third-Party Cookies: These cookies are set by a different domain than the one you are visiting.

2. How We Use Cookies

We use cookies for various purposes, including:

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas or logging into your account. These cookies do not require your consent and will always be placed on your device.
• Performance/Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most popular, and how users navigate the website. This helps us to improve the user experience. Much of this data is reported in aggregate, but not all of it is: analytics events and session replays are associated with a device identifier, and once you sign in they are associated with your account.
• Session Replay and Heatmap Cookies: With your separate, explicit consent we record the interactions you have with a page — clicks, scrolls, page changes and the structure of the page — so we can rebuild a replay of how the page was used and produce heatmaps of where visitors click. A session replay is a reconstruction of the page from those recorded changes; it is not a video recording of your screen, and we do not record your camera, microphone or any other application. Text on the page and anything you type into a form are masked before the recording leaves your browser, and images, video, audio and private areas of the product are blocked entirely. We do not record console output, network requests, or the contents of your learning material. This is off unless you actively turn it on, and you can withdraw it at any time from "Cookie settings" in the website footer or the app menu — recording stops immediately when you do.
• Functionality Cookies: These cookies enable the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. These cookies are usually placed by third-party advertising networks. We will only place this type of cookies if you have actively opted-in.

3. Cookies We Use

Below is a list of the specific categories of cookies and related technologies we use on our website:

Session replay and heatmap data is collected through the Mixpanel cookies listed above; no additional cookie is set for it. Replay recordings and analytics events are processed by Mixpanel in the EU.

4. Third-Party Cookies

We may allow certain third-party service providers to set cookies on our website. These third parties may collect information about your browsing activity for their own purposes, consistent with their privacy policies. We only allow a third party to place a cookie if you have actively opted-in. We encourage you to review the privacy and cookie policies of these third-party providers. We also use Auth0, a third party provider for user authentication. Auth0 may place cookies on your device to allow us to provide you with authentication services. For more information on Auth0's privacy practices, please see their Privacy Policy at https://auth0.com/privacy/.

Examples:

• Mixpanel: For product analytics and, with your separate consent, masked session replay and heatmaps. Mixpanel processes this data on our behalf in the European Union.
• Google Analytics: For website analytics purposes.
• Social Media Plugins: If you interact with social media share buttons.

5. How to Control Cookies

The quickest way to change your choice is Cookie settings, in the footer of every page on our website and in the account menu of our app. It reopens the consent panel, where analytics and session replay are separate choices you can accept or refuse independently. Refusing session replay stops any recording in progress straight away; it does not wait for the cookie to expire or for you to sign out. Your choice is shared across lrnd.ai, app.lrnd.ai and our sign-in pages.

You can also control how cookies are used on our website by adjusting your browser settings. Most web browsers allow you to:

• View: See what cookies are stored on your device.
• Block: Block all or certain types of cookies.
• Delete: Delete individual cookies or all cookies.
• Set Preferences: Configure how cookies are used on websites in the future.

To manage cookies through your browser settings, please refer to your browser's help documentation. Here are some helpful links:

• Google Chrome: You can access the cookie settings by typing chrome://settings/cookies into your address bar or visiting Google's help page at https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop.
• Mozilla Firefox: You can access the privacy settings, including cookie settings, by typing about:preferences#privacy into your address bar, or consulting Mozilla's help page at https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop.
• Safari: You can access the Safari cookie settings via your Safari browser's preferences menu by following the instructions on Apple's support page https://support.apple.com/en-gb/guide/safari/sfri11471/mac (for macOS) or https://support.apple.com/en-gb/guide/safari/sfri11471/ios (for iOS).
• Microsoft Edge: You can access the cookie settings by typing edge://settings/content/cookies into your address bar or by visiting Microsoft's help page at https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-917c-42d9-b4a8-737ba28533a5.

Please note that blocking or deleting cookies may impact your experience on our website, and some features may not function correctly.

6. Cookie Consent

When you first visit our website, we will display a clear notice about our use of cookies. You can manage your consent to our use of non-essential cookies through the cookie settings banner or link provided on our website. The strictly necessary cookies that are required for the functionality of our website do not require your consent and will be placed.

7. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and we encourage you to review this policy periodically.

8. Contact Us

If you have any questions about our use of cookies, please contact us using the contact details provided in our Privacy Policy.